Returns and Exchanges

  • Are there items that cannot be returned?

    Custom-made items cannot be returned as these items are made for your specific needs. Custom items are noted as such on the product page. Please verify that the information provided for a custom item is correct before placing your order. We can only accept returns on custom items in the event o...
  • Can I exchange an item?

    Yes, so long as it is unused. Please call us at 1-208-888-6821 and let us know that you will be returning an unused item and what item you would like instead. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shippin...
  • What is your return policy?

    Items must be returned within 30 days in like new condition (unused and unwashed) with original packaging. To return an item, call us at (208) 888-6821 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorizati...
  • Who is responsible for return shipping costs?

    The Rag Company covers return shipping costs if the return is due to a manufacturing defect or as a result of our error, otherwise return shipping costs are the responsibility of the purchaser. We will provide you with a pre-paid USPS or UPS label to return the product(s) to us in this situation...