Welcome to The Rag Company Help Site!

Business PRO-gram

8 articles in this Topic

• Are the Coupon Code Discounts available every day or only on special days?
• Business PRO-gram Membership Benefits
• Business PRO-gram Rules
• Can I resell items purchased through the Business PRO-gram?
• How to apply for Business PRO-gram Membership?
• Is the Business PRO-gram also available to customers outside the U.S.?
• What does The Rag Company do with the data I provide the Business PRO-gram?

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Contacting The Rag Company

1 article in this Topic

• How do I contact The Rag Company?

Creating an Account

2 articles in this Topic

• Forgot Username or Password
• What are the benefits of having an account with TheRagCompany.com?

Dealer PRO-gram

10 articles in this Topic

• Can I belong to BOTH the Business PRO-gram and the Dealer PRO-gram?
• Can I place my Dealer PRO-gram order over the phone or through email?
• Dealer PRO-gram Membership Benefits
• Dealer PRO-gram Rules
• How do I know if the Dealer PRO-gram is right for me?
• How to apply for Dealer PRO-gram Membership?
• I already belong to the Business PRO-gram and have submitted my Re-sellers Permit, should I join the Dealer PRO-gram too?

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iK Sprayer

5 articles in this Topic

• Can I make my iK multi-sprayer foam?
• How many pumps does the iK sprayer take?
• My sprayer is not working. What can I do to try and fix it?
• What dilution should I use for the iK sprayer?
• What do the different color tips mean?

Levi Gates' Standard Operating Procedures for Detailing

3 articles in this Topic

• Detailing Interior Standard Operating Procedure
• Exterior Detailing Standard Operating Procedure
• Prepping / Wash Bay Standard Operating Procedure

Placing Orders

5 articles in this Topic

• Do you charge sales tax?
• How do I place an order?
• How do I use / apply coupon / gift certificate codes?
• What forms of payment are accepted?
• What is a Billing Address?

Returns and Exchanges

4 articles in this Topic

• Are there items that cannot be returned?
• Can I exchange an item?
• What is your return policy?
• Who is responsible for return shipping costs?

Shipping

12 articles in this Topic

• Can I schedule a specific delivery or drop-off time?
• Can I ship to a different address other than my billing address?
• Do you ship to Hawaii, Alaska, and Military Addresses?
• How do you ship orders?
• How long will it take to receive my order?
• I am interested in your products in my country, do you ship to my country or do you know where I can find a distributor?
• Is a tracking number provided with my order?

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Sponsorship Opportunities

2 articles in this Topic

• Do you sponsor events?
• (Instagram) Do you guys have any sponsorship opportunities? I would love to represent your brand!

Tips and Tricks

2 articles in this Topic

• How can I “color code” my towels to avoid cross contamination and misuse of towels?
• I have a black car with really soft paint, what towel do you recommend to use that won’t scratch it?

Towel and Purchasing Advice

6 articles in this Topic

• I am looking to get some new chemicals for my detailing regimen. Can you tell me a good chemical package to get started?
• iK Sprayers - What is the difference between the 3 sprayers and what chemicals work best in them?
• What are some good towels to start with for wax, glass cleaning, interior, washing etc.?
• What is your BEST towel for drying a car?
• What products do you recommend to maintain a ceramic coated car?
• What towels are best used for compound, polish, and wax removal?

Use and Care Tips

1 article in this Topic

• How to Care for Your Microfiber Towels