Who is responsible for return shipping costs?

The Rag Company covers return shipping costs if the return is due to a manufacturing defect or as a result of our error, otherwise return shipping costs are the responsibility of the purchaser.

We will provide you with a pre-paid USPS or UPS label to return the product(s) to us in this situation. Items returned for reasons other than defect or error on the part of The Rag Company will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind", "did not like the product", and "ordered the incorrect/wrong product".

If a returned product we receive is determined to not be defective or not the result of an error by The Rag Company, all associated return shipping costs we have paid for will then be charged back to the customer

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