Placing Orders

  • Do you charge sales tax?

    The subject around collection of State Sales Tax as it applies to online businesses continues to evolve and took a substantial step during 2017.  If you were charged State Sales Tax on your order, it means that your state government is requiring all online businesses with TAX NEXUS doing business...
  • How do I place an order?

    You can place your order online through our secure website, purchase product at our store location, or place it over the phone at no charge. If you are looking to place a Wholesale / Distributor order, you can choose one of the following contact methods. E-Mail: support@theragcompany.com (mailt...
  • How do I use / apply coupon / gift certificate codes?

    When you are ready to checkout: "Checkout" View Method - Used when selecting "Checkout Now" or "Checkout" button. Select the shopping cart icon at the top of the web page. Select the "Checkout Now" button. In the "Order Summary" box underneath the subtotal, shipping, and sales tax information ...
  • How long does it take to process an order?

    In-stock items are usually shipped within 12-24 hours of order being placed (the exceptions are orders placed after 1:00pm Saturday through Sunday which will be quickly processed the following Monday morning). Orders placed before 2:30pm MST Monday-Saturday are typically shipped the same day the...
  • How secure is your website?

    TheRagCompany.com is served through a secure connection using 128-bit SSL v2/v3 encryption and very step of the order process is encrypted. Credit cards are verified by a multi-point process based on the customer’s billing address. We do not under any circumstances trade, sell, or share your in...
  • What forms of payment are accepted?

    We accept the following payment methods: Visa Master Card American Express Discover PayPal Cash (in-store purchases only - no checks)
  • What is a Billing Address?

    The billing address is where you receive your credit card bill. We must have the correct billing address to process your order. If we do not have the correct billing address, your card will be declined and we will contact you using the phone number or email address you provided us to get the cor...